Outsourcing Breaking News

Infosys crosses the Rubicon with Axon buy
The agreement for SAP consultancy Axon to sell out to Indian offshoring giant Infosys Technologies for about £407m ($752.6 million) comes at the same time as HP is reportedly about to complete its capture of EDS. 'May you live in interesting times' goes the old saying and, for the ICT services sector, these certainly are interesting times. But CIOs might note that the saying was, apparently, also a curse. More..

Location decision: Where to implement branch services
Flat IT budgets and lean IT staffs are making it challenging for organizations to effectively manage a growing number of branch locations. That's why about 60% of businesses rely upon third-party services to serve as an extension of the IT staff. More..

Gartner: India's top outsourcers will win bigger deals
India's top outsourcing companies will likely become the next generation of "megavendors" for IT services by 2011, competing for deals worth more than $1 billion, analyst Gartner said Wednesday. More..

Wipro's revenue soars, but profit growth can't keep pace
Wipro, India's third largest outsourcer, reported soaring growth in revenue for the second quarter, but profit, while growing faster than last year, did not keep pace. More..

Losing your data - the third-party way
Outsourcing of critical business components to third parties has been a trend for a number of years, and has been something that Information Security personnel have been concerned about from the start, particularly due to the risk posed by having sensitive company data in a remote location outside the control of the company. More..

Outsourcing's win-win formula for success
The news that Computer Science Corporation has received a $391m order from the U.S. Department of Homeland Security is a reminder of outsourcing's ability to remain buoyant even amid storms. The deal will have CSC running datacenter projects including virtualization and consolidation tasks. Nice work if you can get it, to paraphrase George Gershwin, and, if you're an outsourcer at least, you can get it every time you try. More..

Outsourced VoIP systems
While all the Tier 1 service providers have had a VoIP offering for several years, the same isn't necessarily true for Tier 2 and Tier 3 carriers and ISPs, because deploying a VoIP service may stretch the limited resources for these telecom providers. To help, companies like VoIP Logic offer outsourced VoIP systems and solutions based on best-of-breed technology and best practices engineering. More..

Infosys reports slower growth
The downturn in the U.S. economy and the hike in oil prices may have affected India's second largest outsourcer, Infosys Technologies. More..

India expects software and services revenue growth to fall
India's National Association of Software and Service Companies (Nasscom) forecasts revenue from the domestic and export markets for software and services in India will grow more slowly this year, at between 21 and 24 percent. More..

It's time to invest in market innovation
Current economic volatility may trigger further business process transformation in the financial services (FS) sector, according to a financial services industry research paper released recently by business advisory firm EquaTerra. What's Next for Service Delivery in Financial Services? Is a compilation of findings from two recent studies offering management insights gleaned by canvassing industry leaders on a variety of business topics. More..

The rich get richer among Indian outsourcers, says Forrester
India's top three outsourcers are beating out smaller rivals by offering more and increasingly sophisticated services and expanding their global reach, according to Forrester Research. More..

Gartner: Indian outsourcers gaining global share
India's top outsourcers have increased their share of the global IT services market, as customers break down large multi-billion orders into smaller orders that Indian outsourcers can handle, and also as customer confidence in Indian providers grow, according to research firm Gartner. More..

Indian BPO company Genpact gets into training business
Genpact, a BPO (business process outsourcing) company in India, is investing in a training joint venture with NIIT, a large Indian training company. Genpact's entry into the training business reflects the extent to which Indian companies are finding it tough to attract and retain top quality talent. More..

Indian outsourcer steals client data, sells to competitors
The Times of India recently reported a case that will strike fear into the hearts and minds of information security specialists and C-level executives that support and promote the use of outsourcing for company processes and operations. More..

Experts: Do not outsource everything
Vital IT areas of an organization like architecture and strategy should remain inhouse and not be outsourced to vendors, according to Kerry Purcell, Vice President and Managing Director of IT services provider EDS Asia. More..

IBM offers translation services from India
IBM has set up a Language Translation Services Center in Pune in western India that will translate documents from French, German, Italian and Spanish to English. More..

Gartner: Top 30 offshore locations for 2008
Gartner reveals its top 30 picks for offshore services locations at its Outsourcing & Vendor Management Summit in Washington, D.C. More..

Offshoring grows, automation key to cost cutting, Gartner says
Gartner shares data on outsourcing and offshoring services this week at its Gartner Outsourcing Summit: Gartner's Outsourcing & Vendor Management Summit this week in Washington, D.C. More..

HP buys EDS for $13.9 billion
HP said Tuesday morning that it has signed a deal to acquire IT outsourcer EDS for $13.9 billion, or $25.00 per share. More..

Indian workers don't want U.S. jobs, survey reports
A survey of 677 graduates of Indian Institutes of Technology shows a smaller percentage has opted to travel to the U.S. and other foreign countries for work. More..

U.S. dollar, economy weigh on Wipro results
Indian outsourcer Wipro posted revenue growth of 32% in the year ended March 31, but profit growth was slower at 11%. The financial results of India's third-largest outsourcer come in the wake of concerns about a slow-down in the US, and the continuing appreciation of the Indian rupee against the U.S. dollar. More..

Infosys revenues to reach $5 billion this year
Infosys Technologies said Tuesday that it expected its revenue to grow by 19% to 21% to $5 billion in its current fiscal year, ending March 31. More..

Managing contractors
Most organizations have to turn to a third party for help with IT needs at some point, whether it's short-term professional staffing to fill a skills gap or handing over desktop support to an outsourcer. But while bringing in contractors can help ease the load, your IT group assumes the responsibility of staying on top of the service provider. More..

BT sets up global operations center in India
BT Group has opened a global operations center in India. The new center in Gurgaon, near Delhi, will employ up to 300 staff to run systems and processes for BT's various lines of business worldwide. More..

Sources: AOL close to Essar India call center sale
AOL is close to selling its call center in India to Aegis, a business-process-outsourcing company of India's Essar Group, according to informed sources. More..